Welcome to Rafael Wanderers. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase on our website. By using our services, you agree to the terms described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Order Information: Products purchased, order history, and transaction details.
  • Device Information: IP address, browser type, operating system, and browsing behavior on our site.
  • Communication Data: Information from customer service inquiries, feedback, or email correspondence.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders efficiently.
  • Communicate with you regarding your orders, inquiries, or customer service requests.
  • Improve our website, services, and product offerings.
  • Detect and prevent fraud or unauthorized transactions.
  • Send promotional updates and offers (only if you have opted in).

3. Data Protection and Security

We implement strict security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security due to the nature of online data transmission.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party logistics, shipping partners, and customer service providers who assist in order fulfillment and support.
  • Legal Compliance: If required by law or government authorities, we may disclose personal information in response to legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These cookies help us:

  • Recognize returning visitors and remember their preferences.
  • Analyze website traffic and improve our platform.
  • Provide relevant advertisements and promotional content.

You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, disabling cookies may affect your user experience on our website.

6. Opt-Out Instructions

If you no longer wish to receive marketing communications from us, you can opt out by:

  • Clicking the “Unsubscribe” link in our promotional emails.
  • Contacting us directly at [[email protected]] with the subject “Opt-Out Request.”

Please note that even if you opt out of marketing communications, we may still contact you regarding order updates, transactions, or customer service inquiries.

7. Changes to This Policy

We may update this Privacy Policy from time to time.

8. Contact Us

If you have any questions about this Privacy Policy, wish to request data deletion, or need further assistance, please contact us at [email protected]