At Rafael Wanderers, we strive to provide high-quality Tech Products, Luggage Bags, Fishing Gear, and Camping Gear to our customers worldwide. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a smooth process. Please read the details below regarding eligibility, time frames, and conditions for returns and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 7 days from the date of delivery.
  • Items damaged due to misuse, improper handling, or natural wear and tear are not eligible for return.
  • Certain products, such as personal-use items or clearance sales, may be non-returnable (if applicable, this will be mentioned on the product page).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at [[email protected]] within 7 days of receiving your order. Provide your order number, product details, and reason for return.
  2. Our team will review your request and provide further instructions, including the return shipping address.
  3. Once we receive the returned item, our team will inspect the product to ensure it meets return conditions.
  4. If approved, we will process your refund or exchange within 5-10 business days after receiving the returned product.

3. Refund Policy

  • Refunds will be issued in cash.
  • Refunds typically take 5-10 business days to reflect.
  • Shipping charges (if any) are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item received).

4. Exchanges

  • If you receive a defective or incorrect item, you are eligible for a free replacement. Contact us within 7 days of delivery for assistance.
  • Exchanges are subject to product availability. If the item is out of stock, we will offer a refund or an alternative product.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons. These include:

  • Opened or used tech accessories (earphones, power banks).
  • Personal-use items such as sleeping bags or apparel (unless defective).
  • Clearance or final sale products.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our support team at [email protected].